Privacy Policy
Last updated: May 14, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Holistic Care Home Health Agency, Inc. maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing or promotional purposes.

SMS Opt-Out
If you are receiving text messages from us and wish to stop receiving them, simply respond with “STOP” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

Collecting and Using Your Personal Data
Types of Data Collected, Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information. Personally identifiable information may include, but is not limited to:

• Name

• Email address

• Phone number or mobile number

• Mailing address

• Information submitted through website forms, contact forms, referral forms, service inquiry forms, newsletter forms, or intake communications

• Records of SMS consent, opt-in, opt-out, and communication preferences

• Any additional information You voluntarily provide when contacting us

 

How We Collect Personal Data
Holistic Care Home Health Agency, Inc. may collect personal information when You:

• Submit a form through Our website

• Subscribe to Our newsletter

• Contact Us by phone, email, text message, or online form

• Request information about Our services

• Communicate with Our staff regarding services, appointments, reminders, follow-ups, or customer service

• Opt in to receive SMS/text message communications from Us

• Otherwise voluntarily provide information to Us

 

Use of Your Personal Data
The Company may use Personal Data for the following purposes:

• To provide, operate, and improve Our services

• To respond to inquiries and service requests

• To communicate with You about appointments, reminders, follow-ups, customer service, and service-related notifications

• To send SMS/text messages only when You have provided appropriate consent

• To manage communication preferences, including opt-in and opt-out requests

• To maintain internal records and comply with applicable legal, regulatory, and business obligations

• To protect the security and integrity of Our website, communications, and services

 

Sharing of Your Personal Data
Holistic Care Home Health Agency, Inc. does not sell, rent, release, trade, or transfer personal information or mobile information to third parties for marketing or promotional purposes.

We may use trusted service providers solely as needed to help operate Our website, communications, SMS delivery, business systems, or services. These providers are only permitted to use information as necessary to provide services to Holistic Care Home Health Agency, Inc. and not for their own marketing purposes.
We may also disclose information when required by law, regulation, legal process, or when necessary to protect Our rights, safety, users, or services.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

SMS consent and communication records may be retained as needed to document consent, manage opt-outs, comply with carrier requirements, resolve disputes, and maintain business records.

Security of Your Personal Data
The security of Your Personal Data is important to Us. Holistic Care Home Health Agency, Inc. uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include restricted access to personal information, secure systems, password protection, staff training, and other commercially reasonable security measures. However, no method of transmission over the Internet or electronic storage is 100% secure, and We cannot guarantee absolute security.

Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us
If you have any questions about this Privacy Policy, You can contact us:
Email: contact@holisticcareonline.net
Phone:
El Paso: 915.855.2627
Austin: 512.884.5551

SMS Terms and Conditions

1. Holistic Care Home Health Agency, Inc.

2. We send text messages regarding general customer service, including reminders and follow-ups, and delivery and order notifications.

3. You can cancel the SMS service at any time. Simply text “STOP” to the number provided. Upon sending “STOP,”we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

4. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to contact@holisticcareonline.net.

5. Carriers are not liable for delayed or undelivered messages.

6. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

7. For privacy-related inquiries, please refer to our privacy policy: https://www.holisticcareonline.net/privacy-policy